How to gamify your call center for increased productivity?

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 1,585 total views Gamification is about more than just playing games. It’s about applying game concepts to positively impact the tasks that people do every day. And it just so happens that call centers make perfect candidates for implementing gamification because their work often involves following a script, solving problems and occasionally interacting with customers. What is gamification? Today‚Äôs contact centers are under constant pressure to do more with less. They are being asked to increase productivity and efficiency while simultaneously delivering an excellent customer experience. To meet these challenges, many…

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