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We’ve all heard of Text-to-speech, voice recognition, and synthetic voices. But what exactly are WellSaid Labs’ services and capabilities? Let’s break down the different types of voice technology and how these technologies can help you solve your customer service challenges. Well said is a technology that uses artificial intelligence to create natural, human-sounding voices. Your customers will never know that you’re using artificial intelligence (AI) with these voices.
Text-to-speech
If you’ve been looking for a natural-sounding artificial-intelligence voice solution for your website, you’ve probably come across WellSaidLabs.com. The company provides AI-generated voices that are easy to use and create, and they’ve created a platform that makes creating such content easy. These services can help create everything from quick-hit social media videos to in-house training materials. A natural-sounding voice is one of the grand challenges of artificial intelligence, and creating it has been a research goal for decades. WellSaid Labs has consistently explored and developed neural text-to-speech systems. For example, its TTS recently achieved human parity in naturalness on short audio clips. In addition, its well-said Studio software removes the complexity of text-to-speech production and provides a simple and effective voiceover solution for any project.
Voice recognition
WellSaid Labs developed text-to-speech technology and offered multiple voice recognition services. Its AI-driven voice avatars can mimic the sounds of people, creating a realistic and authentic voice for any application. Customers can develop voiceovers straight from scripts using their voice avatars or upload their voice recordings to the service.
The company aims to put voiceover technology in content creators‘ hands. Before, it was impossible to create high-quality voiceovers on demand or at scale with traditional workflows. The company provides both AI and infrastructure for audio recording and processing. The WellSaid studio eliminates the complexities of traditional TTS for creatives. Its streamlined workflow allows WellSaid customers to create a brand’s voice and sonic identity. Its AI engine is accessible through APIs and makes producing high-quality voiceovers across distributed teams easier.
Synthetic voices
Look no further if you’re looking for a synthetic voice to deliver customer service messages. WellSaid Labs’ platform makes natural-sounding artificial voices available for in-house training materials, quick-hit social media videos, and more.
It offers a library of more than a dozen text-to-speech avatars based on human voice patterns. The range of voices includes everything from a car salesman’s patter to a woman researcher’s recitations. The company claims its technology achieves “human parity” for naturalness when recording short audio clips. In the future, WellSaid aims to expand its voice library and improve the fidelity of synthetic voices so that they can play speaking roles in video games and engage in real-time interaction with consumers.
Unlike real actors, WellSaid’s AI can read scripts and pronounce branded terms. They can also be taught to switch voices or add pauses. Clients can also work with WellSaid to create custom voices. The process starts by recording the voice of a desired person or character. Customers can then share the recording with WellSaid’s AI. They can also choose from an array of customizable voice avatars.
AI-generated voices for customer service
The use of AI-generated voices in customer service has many advantages. For example, hiring human representatives who speak multiple languages is not always possible. Additionally, the cost of hiring human representatives may be prohibitive, and they may not be able to fulfill all customers’ demands. AI-generated voices may be the solution to this problem.
In addition to the benefits, AI-generated voices help companies increase the level of customer satisfaction. For example, if a customer calls a customer service center for assistance with their insurance, they might be more satisfied with the service than if they spoke to a human. In addition to helping companies improve their overall service quality, AI-generated voices can help reduce hold times and make customer interactions more efficient. These technologies can be used in both business and personal environments.
